Client help desk
Open a ticket. Track it to done.
For clients on a support retainer with Stone Age Software. Sign in, or join with your company code.
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Join with a company codeHow the desk works
- Two plain questions — who it affects and whether work has stopped — set the priority.
- Every ticket has a number, a queue, an engineer and response and resolution targets on the business clock (8–6 p.m. Central, Monday to Friday).
- Reply on the ticket itself. When it is resolved, you confirm or reopen it; a resolved ticket closes on its own after 5 days.
Not a client yet? Tell us what's broken and an engineer replies within one business day.